Cancellation & Refund Policy
Last Updated: [28-08-2026]
This Refund Policy (“Refund Policy”) applies to payments made to NCEB Skill Development for recharge, N-Coins, membership, digital services, student services, and other services offered through NCEB.
By making a payment or using NCEB services, you acknowledge and agree to this Refund Policy.
1. Recharge and N-Coins
When an authorized center makes a successful recharge, the applicable recharge amount is converted into N-Coins and credited to the center's NCEB account.
N-Coins are internal service credits and are not transferable or redeemable for cash except where an eligible refund is approved under this Refund Policy or required by applicable law.
2. Recharge Refund Period
An eligible recharge refund request must be submitted within 15 calendar days from the date of successful recharge.
Requests submitted after the 15-calendar-day period will ordinarily not be eligible for a refund, except where a refund is required by applicable law.
The 15-day period applies to the recharge transaction and does not restart when N-Coins are subsequently used to purchase individual services.
3. Refund of Unused Purchased N-Coins
Only unused purchased N-Coins from an eligible recharge may be considered for a refund.
If any N-Coins from the recharge have already been used to purchase or access NCEB services, the value attributable to those used N-Coins will not be refundable, subject to applicable law.
For example, if a center recharges an amount and subsequently uses part of the purchased N-Coins for student registration, student modification, student termination, subdomain services, Prime Membership, or another NCEB service, the value corresponding to those consumed services will be excluded from the refundable amount.
4. Bonus N-Coins
Bonus N-Coins provided under promotional offers, recharge offers, referral programs, membership benefits, campaigns, or other schemes are strictly non-refundable.
Bonus N-Coins:
- Cannot be converted into cash.
- Cannot be transferred.
- Cannot be sold or exchanged.
- Cannot be included in a cash refund.
- May be subject to an expiry date or promotional conditions.
The presence of Bonus N-Coins in an account does not increase the refundable amount of a recharge.
5. Non-Transferability
N-Coins are strictly non-transferable.
A center cannot transfer N-Coins to:
- Another NCEB center.
- Another Center Panel account.
- A student.
- An individual.
- A third party.
Any attempted sale, transfer, exchange, or unauthorized movement of N-Coins may result in cancellation or restriction of the affected credits and/or account action.
6. Services Purchased Using N-Coins
N-Coins used to purchase or access NCEB services are considered consumed once the relevant service has been successfully activated, processed, registered, modified, renewed, or otherwise provided.
Examples include:
- Student addition/registration.
- Student termination/deactivation.
- Student information editing.
- Subdomain purchase or renewal.
- Prime Membership activation or renewal.
- Other services purchased through the Center Panel.
Used N-Coins are not refundable merely because the center subsequently changes its mind or no longer wishes to use the service, subject to applicable law and any service-specific refund terms.
7. Prime Membership
Prime Membership normally has an annual validity of one (1) year from successful activation, unless a different validity is expressly stated for the relevant plan.
Once Prime Membership has been successfully activated, the membership fee is ordinarily non-refundable, except where:
NCEB expressly approves a refund; or
A refund is required under applicable law.
Expiry, suspension, or non-use of Prime Membership does not automatically create a right to a refund.
8. Technical or Failed Transactions
If money has been successfully debited from a customer's payment method but the recharge or service has not been successfully credited or activated because of a technical or payment-processing issue, the customer should contact NCEB support with:
- Transaction ID.
- Date and time of payment.
- Amount paid.
- Registered center/account details.
- Payment confirmation or relevant evidence.
NCEB will investigate the transaction and, where appropriate, credit the relevant service/N-Coins or process a refund through the applicable payment method.
Payment gateway or banking delays may affect the time required to complete the investigation or refund.
9. Fraudulent or Unauthorized Transactions
NCEB may investigate transactions suspected to involve:
- Fraud.
- Unauthorized payment.
- Account compromise.
- Manipulation of N-Coins.
- False information.
- Abuse of promotional offers.
- Duplicate or erroneous credits.
- Any violation of NCEB Terms.
Refunds may be withheld while an investigation is in progress, subject to applicable law.
10. Refund Request Procedure
A refund request should be submitted to:
[email protected]
The request should include:
- Registered center/account name.
- Registered email address.
- Registered mobile number.
- Recharge transaction ID.
- Recharge date.
- Recharge amount.
- Reason for refund.
- Relevant payment proof, if requested.
NCEB may request additional information reasonably necessary to verify the transaction.
11. Refund Calculation
Where a refund is approved, NCEB may calculate the refundable amount based on:
Eligible Refund = Amount attributable to unused purchased N-Coins - applicable deductions
Applicable deductions may include, where legally permissible and applicable:
- Value of NCEB services already consumed.
- Applicable taxes that cannot be recovered.
- Payment gateway or transaction charges actually incurred and lawfully deductible.
- Other service-specific charges disclosed at the time of purchase.
Bonus N-Coins shall not form part of the refundable amount.
12. Refund Processing
Approved refunds will ordinarily be processed using the original payment method or another lawful method determined by NCEB.
The time taken for the amount to appear in the customer's account may depend on the payment gateway, bank, card issuer, UPI provider, or other financial institution.
NCEB will not be responsible for delays caused solely by third-party payment processors or financial institutions.
13. Account Closure
A center may request closure of its NCEB franchise/center account.
A voluntary account closure may attract an account closure processing fee of ₹300, subject to the applicable terms and policies.
Account closure does not automatically qualify the center for a refund.
Any eligible recharge refund will continue to be governed by the 15-calendar-day refund period and the other conditions of this Refund Policy.
14. Termination for Violation
If an account is suspended or terminated because of fraud, fake certificates, examination malpractice, unauthorized use, misuse of NCEB systems, misuse of N-Coins, data theft, or another material violation of NCEB Terms, NCEB may restrict or cancel relevant N-Coins and deny refunds to the extent permitted by applicable law.
15. No Refund of Bonus Benefits
Promotional benefits, Bonus N-Coins, free services, discounts, promotional upgrades, complimentary membership periods, or other promotional benefits have no independent cash value and are not refundable unless expressly stated otherwise.
16. Changes to the Refund Policy
NCEB may modify this Refund Policy from time to time.
The latest version published on the NCEB website shall apply to transactions made after the effective date of the revised policy, subject to applicable law.
17. Applicable Law
Nothing in this Refund Policy is intended to exclude or restrict any rights or remedies that cannot legally be excluded or restricted under applicable law.
18. Contact
For refund-related queries:
Email:
[email protected]
Please include your transaction details when contacting NCEB regarding a refund.
By making a payment, recharging an NCEB account, purchasing N-Coins, or using NCEB services, you acknowledge that you have read and understood this Refund Policy.
